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Grievance Redressal and Dispute Resolution

  • The Client should promptly notify any grievances to the Investment Advisor in writing, giving sufficient details to enable the Investment Advisor to take necessary steps.
  • On receipt of any grievances, VCPL shall take prompt action to redress the same. If the grievance persists, all claims and disputes arising out of or in connection with this Agreement or its performance or any non-contractual claims arising between the parties shall be settled by arbitration by a sole arbitrator mutually acceptable to the parties. If the parties fail to agree on the appointment of a sole arbitrator within 30 days of the dispute being referred to arbitration, the sole arbitrator shall be appointed in accordance with the Arbitration & Conciliation Act, 1996 (as amended). The arbitration shall be governed by the provisions of the Arbitration & Conciliation Act, 1996 (as amended) and unless otherwise agreed by the parties, arbitration proceedings shall be held in Mumbai in the English language.
  • The research analyst shall redress investor grievances promptly — but not later than twenty-one calendar days from the date of receipt of the grievance — and in such manner as may be specified by the Board.
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